Refund

Refund Policy for Meitei.io

At Meitei.io, we strive to provide exceptional products and services to our customers. However, if you are not fully satisfied with your purchase, we offer a fair and transparent refund policy as outlined below.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 30 days of the purchase date.
• The product or service must be unused, unopened, and in its original condition, where applicable.
• Proof of purchase must be provided (e.g., receipt or order number).

2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Downloadable software products or digital content.
• Customized or personalized items.
• Services that have been fully performed.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] with your refund request.
2. Provide your order number, the reason for the refund, and any supporting documentation.
3. Our customer support team will review your request and respond within 5 business days.

4. Refund Process

If your refund request is approved:

• For physical products, you will be responsible for shipping the item back to us at your expense. Once we receive the item and confirm it meets the refund criteria, we will process your refund.
• For digital products or services, we will deactivate the product or cease the service and process your refund accordingly.

Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process and then place a new order for the desired item.

6. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

• Email: [email protected]

7. Changes to This Policy

Meitei.io reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.